Browsing Theses and Dissertations by Author "Githingi, Daniel Wachira"
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Role of training staff in customer satisfaction in the banking sector : a case of Equity Bank in Central Rift region, Kenya
Githingi, Daniel Wachira (Meru University of Science and Technology, 2015)he study was set to find out the impact of training on customer satisfaction. Regulatory change slow economic growth and tightened margins, banks today are increasingly focused on their most important stakeholders (their ...