Effect of reward on employee performance: A case of Kenya Power and Lighting Company Ltd., Nakuru, Kenya

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Date
2013Author
Njanja, Lilly W
Maina, RN
Kibet, LK
Njagi, Kageni
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Show full item recordAbstract
Today’s organizations are operating in a very dynamic and highly competitive environment. To remain relevant in 
the market, they have to be able to respond quickly to ever changing customer demands. Reward management is 
one of the ways used by organizations for attracting and retaining suitable employees as well as facilitating them 
to  improve  their  performance.  KPLC  is  an  organization  that  offers  essential  energy  services  that  support  other  
sectors of the economy. The management has established rewards in their organization in pursuit of increasing 
employee  performance  so  as  to  ensure  prompt  and  quality  service.  However,  the  extent  to  which  the  rewards  
adopted  at  KPLC  have  influenced  employee  performance  is  not  established.  This  study  therefore  aimed  at  
determining the effect of reward on employee performance at KPLC. Specifically the study sought to determine 
the  effect  of  cash  bonus  on  employee  performance.  The  research  adopted  correlation  research  design.  68  management  employees  responded.  Data  was  collected  using  questionnaires.  Descriptive  statistics  (frequency  tables,  percentages)  were  used  to  present  data.  Inferential  statistics  (chi-square)  was  used  to  analyze  the  relationship between cash bonuses and employee performance. Data was analyzed with the help of the Statistical Package for Social Sciences (SPSS) computer programme. The findings of the study showed that cash bonus have no effect on employee performance (p=0.8). This is because those who received cash bonuses and those who did not all agree that the cash bonus affects their performance the same. The organization should focus on changing the  intrinsic  nature  and  content  of  jobs.  This  will  increase  employee  motivation  as  employees  will  get  more  autonomy more challenging job assignments and responsibilities. Further research can be done to find out impact of other rewards on performance e.g. owning equity. Research can also be done to identify other factors which  may affect performance. Such findings can enhance management of performance.
