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    Influence of Remuneration on Performance of Banking agent Workers in Meru County, Kenya

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    Main Article (357.8Kb)
    Date
    2015
    Author
    Munyua, Caroline Kendi
    Rukangu, Simon
    Ibuathu, Charles Njati
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    Abstract
    Postbank is ISO 9001:2008 certified in line with initiatives by the bank to improve service quality to customers within the requirements by the Ministry of Finance. The study objective was to establish the influence of remuneration on performance of banking agent workers in Meru County, Kenya. This study used descriptive survey design. The population of this study comprised all agent banking employees. Data was collected through questionnaire. Descriptive analysis which includes frequencies and percentages was used to analyze data. Multiple regression analysis was also used to test the significance of the variables. The study findings indicated that there was a positive significant relationship between remuneration and workers performance in Postbank. It was noted that that commission offered influences performance of agents. The study recommended that Postbank management teams should understanding that remuneration policy and features is a key ingredient of enhancing employee’s performance and also consider having a remuneration policies that are supportive to the employees.
    URI
    http://repository.must.ac.ke/handle/123456789/217
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    • School of Business & Economics [138]

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